Your café may be struggling with long wait times and unhappy customers. This can lead to waning business in the future. Fortunately, there are some things that you can do to keep this from happening. Here’s how to speed up your service and decrease wait times without dropping your café’s quality.
Retrain Your Staff
The issue you are having may be caused by having staff that needs to be retrained. There may be more efficient ways to do things that they just aren’t aware of. If you notice that your waitresses are struggling with managing their tables and getting food out, you need to offer them additional training. This may be all that you need to do in order to speed up your service.
Change Your Cash Registers
If you haven’t replaced your old cash registers because you are wanting to save money, you actually may be losing money in the long run. Outdated cash registers don’t work as efficiently, and your staff may take longer to input information. Even just a few minutes can add up over the course of a day. You need to upgrade to a touch screen cash register for small businesses. These types of cash registers are worth the investment, because they’re designed to be adaptable to your small business’s needs.
Rearrange Your Space
Your staff might be struggling because of your space. Tight walkways and disorganized spaces may make it difficult to get around and get customers served as quickly as possible. If this is the case, then you need to rearrange the space. Make sure that tables aren’t too close to each other and that walkways are clear. Your staff should be able to walk around freely without fear of bumping into tables or patrons.
Add More Staff
If you feel like your staff is always behind and not able to accomplish their duties in a timely manner, you may need to add more staff. Business owners are often wary of the added expense, but you may be losing revenue because you aren’t able to serve your customers as quickly as you’d like. By adding more staff, you can serve your patrons faster without sacrificing the quality of their food.
In conclusion, your café may be struggling with how to speed up your service. You don’t want customers to have to wait too long as it may cause them to not come back to your café in the future. By utilizing the tips mentioned above, you can speed up your service.